Shipping policy

Shipping Policy

At VELORA, we are committed to delivering your order quickly and securely across the UAE and GCC.

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Delivery Time

• UAE: 2–4 business days
• Saudi Arabia: 3–6 business days
• Other GCC countries: 4–7 business days

Please note that delivery times may vary depending on your location.

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Order Processing

• Orders are processed within 24–48 hours
• Orders are confirmed via phone or WhatsApp before shipping (for COD orders)

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Cash on Delivery (COD)

We offer Cash on Delivery for your convenience.

• Please ensure your contact details are correct
• Our team may contact you to confirm your order before shipment

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Shipping Fees

• Shipping fees are calculated at checkout
• Free shipping may be available during special promotions

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Tracking Your Order

Once your order is shipped, you will receive a tracking link via SMS or WhatsApp.

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Delivery Attempts

Our courier partner will attempt delivery up to 2 times.

If the order is not received:

• It may be canceled
• Future COD orders may be restricted

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Delays

VELORA is not responsible for delays caused by:

• Courier services
• Weather conditions
• Public holidays

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Contact Us

If you have any questions about shipping:

📧 info@gettvelora.com