Refund policy

Return & Refund Policy

At VELORA, we are committed to delivering a premium experience with every order. If you are not completely satisfied, we’re here to help.

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Returns

You may request a return within 3 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be in its original packaging
• Proof of purchase is required

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Non-Returnable Items

For hygiene and safety reasons, certain beauty and personal care devices cannot be returned once used.

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Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection
• If approved, your refund will be processed within 5–7 business days

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Cash on Delivery (COD) Orders

For COD orders:

• Refunds are issued via bank transfer
• Customer must provide correct bank details

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Shipping Costs

• Shipping fees are non-refundable
• Return shipping costs may be deducted from the refund

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Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us within 24 hours of delivery
• Include photos or videos as proof

We will arrange a replacement or refund immediately.

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Contact Us

For any return or refund requests, please contact us:

📧 info@gettvelora.com